Wondering how long Mystery events are? Here's some more information.

My team is small but we still like to have fun! Is there a minimum group size for Mystery Virtual Events?

I've never planned a virtual event before! Can you tell me about the planning process from start to finish?

Interested in booking a virtual event but want to know what options Mystery offers?

I've never hosted a virtual event for my team before! Can you tell me what it's like?

I'd like to book a virtual event with materials for my team, can Mystery ship internationally?

Thinking about booking a Mystery event for your team but want to know if it's going to fit into your budget?

Have a question? We're happy to help!

If you have questions about your upcoming event, here's how you can reach out.

I received an event calendar invitation and clicked "yes". Does this mean that I've RSVP'd and am all set?

Need to cancel or reschedule your event with Mystery?

It looks like the event I want to book isn't available on my preferred day/time. What are my options?

The last time I booked an event on the Mystery site, it was an "Instant Book", but this time it says "Request to Book", what is the difference?

I'd like to book more than one event for my team. How does that work?

Need to schedule an event? We can help!

Trying to decide when to host your next event? We're here to help!

I'd like to book a Mystery virtual event, how long will it take to get a quote for an event?

I'm interested in booking an event for my team. How can I do that?

RSVPing for a Mystery virtual event? This will give you a step-by-step guide about how to use an RSVP link to RSVP for an event.

I've been invited to a team event but won't be able to make it. What should I do?

I was invited to an event and thought I couldn't make it, but now it looks like I can join! What do I need to do?

I'm trying to RSVP for my event, and Mystery is asking if I want to connect my calendar. Learn about the benefits of calendar integration in this article!

I'd like to make some changes to my profile. How can I do that?

Attending a Mystery virtual event? Having trouble getting in? This will give you a step-by-step guide about how to join the experience.

Is your team about to start, but you're having an issue joining? Follow the steps below!

I haven't received my package for an event that's coming up. What should I do?

I just loved my event! The event host was amazing! How can I tell Mystery how much I enjoyed the event? You can do that in your Mystery account!

I booked an event with Mystery! How do I see who has RSVP'd? How do I invite my team to the event? Someone can't attend, how can I remove them? All that can be done in your Mystery account!

I booked an event with Mystery! How can I send my team an invite to RSVP? You can do that in your Mystery account!

I booked an event with Mystery! I just found out one of my teammates can't come, how can I remove them after they have RSVP'd? You can do that in your Mystery account!

I've invited my team and want to see who has RSVP'd. Where can I find that information?

If your company is part of the Mystery platform, below you will find some important resources for our Partners.

Are you a host on the Mystery platform? We have downloadable assets that will ensure you are meeting expectations and delivering a great experience to guests. Find them here!

Wahoo! You have been booked for your first Mystery event. Now what?

Wondering if you need to incorporate our Mystery branding into your event? Find our guidelines below.

We’d love to hear from you!

You are onboarded with Mystery and eagerly awaiting your first event, but how will you know when you’ve been booked?

Occasionally our customers or Partners will need to cancel or reschedule an event. Here you can find Mystery’s policies around these situations.

Wondering who to contact on the day of your scheduled event?

Curious about Mystery communications? Let’s clear it up.

Oh no! Is one of your guests having issues getting into the Zoom room? We can help!

Does your event require shipped goods? Check out our shipping standards here.

Are you curious about how to effectively manage your business with Mystery? Learn how Mystery supports your organization.

Are you experiencing issues when hosting an event? Check here first!

Being in the Zoom and ready to go 5-10 minutes before your event starts is vital to hosting a successful Mystery event. If you need a refresher on our pre-event operations process, we have it detailed here.

Curious about our quality standards at Mystery? We’re happy to share!

We like a little mystery at Mystery. If your Partner Portal has indicated an upcoming event is a Surprise-To-All, check out below for our guide to success for these events.

Are you an existing Partner who wants to add a new event or change an existing one? Look no further.

Do you have questions about receiving payment from Mystery? Here you can find an outline of our Partner payment processes.

It is our default to have Zoom waiting rooms off for Mystery events. However, if you’d like to switch them on - we have instructions on how to do so.

We like to add a Connection Boost to events where the original structure may not include time for participants to connect with one another. But what exactly is a Connection Boost?